Refund policy

Cancellation and Returns

You may cancel the purchase at any time up to 14 days after delivery unless the goods are exempt from cancellation.

If you choose to cancel, please contact us, preferably by sending an email to flossandfred@hotmail.co.uk. You will need to include your original order number to enable us to process the return. You may use the model cancellation form at the end of these terms, but you do not have to.

Items exempt from cancellation are perishable or personalized items.

If you cancel your purchase, you must arrange and pay for the goods to be returned to us at:

Floss and Fred

Unit 2A/2B

Caldershaw Centre

Ings Lane

Rochdale

OL12 7LQ

You must do this within 14 days of notifying us of your wish to cancel.

If you cancel and return the goods as described above, we will refund the full purchase price, including the original delivery charge, on the condition that you have not used the goods or otherwise handled them so that their value is reduced. If you have handled the goods so as to reduce their value, we may deduct an amount from the refund that is proportionate to this reduction. Refunds are provided to the original payment method within 14 days of our receipt of the returned goods.

You have the right to receive a refund for goods cancelled in accordance with the above terms. However, if you would prefer to receive alternative equivalent goods from us, or a credit note, please let us know and we can consider appropriate options. 

Faulty Goods

If you buy goods from us, we have a legal obligation to supply goods that are in conformity with the contract of sale.  Whilst we will always endeavour to do this occasionally an item may, without our knowledge, be faulty.

If goods are faulty, the processes and timescales above under 'Cancellation and returns' do not apply, and we will deal with the problem according to your consumer buying rights. If you think there is a problem with goods purchased from us, please contact us by email flossandfred@hotmail.co.uk or by telephone 07354 654444

Model cancellation form

To:

 Floss and Fred

 Unit 2A/2B

Caldershaw Centre

Ings Lane

Rochdale

OL12 7LQ

Email: flossandfred@hotmail.co.uk

 

I / We (*) hereby give notice that I / We (*) cancel my / our contract of sale of the

following goods (*) / for the supply of the following service (*),

Ordered on (*) / received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate